Privacy Policy

As the UK transitional arrangements expired on 31 December 2020, there are some practical changes for Data Protection and the GDPR.

To comply with the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 please note that every policy, notice and procedural guide that refers to ‘GDPR’ shall now be read as ‘UK GDPR’.

The rights, responsibilities and data protection that the Data Protection Act 2018 and the GDPR are not changed. Our procedures and arrangements will not change.

This privacy policy details how SiteBox uses, collects & processes your personal data. The policy also explains your rights by law. Furthermore, SiteBox will only collect data in the ways described him this policy.

Topics:

1. What is personal data?
2. What are your data protection rights?
3. What data do we collect?
4. How do we collect your data?
5. How do we use your data?
6. How do we store your data?
7. How long do we store your data for?
8. How we share your data
9. Persons under 18 years of age.
10. Payment information.
11. Marketing & Advertising
12. Privacy policies of other websites
13. Changes to our privacy policy
14. How to contact us
15. How to contact the appropriate authorities

1. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (GDPR) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

2. What are your data protection rights?

SiteBox would like to make you fully aware of your data protection rights. You are entitled to:

a) The right to be informed – You have the right to understand how SiteBox collects and use of your personal data.

b) The right to access – You have the right to request copies of your personal data that SiteBox holds.

c) The right to rectification – You have the right to request that SiteBox corrects any information relating to your personal data that you believe to be inaccurate. You also have the right to request SiteBox complete information you believe is incomplete.

d) The right to erasure – You have the right to request that SiteBox erase your personal data under certain conditions.

e) The right to restrict – You have the right to request that SiteBox restricts the processing of your personal data, under certain conditions.

f) The right to object – You have the right to object to SiteBox’s processing of your personal data, under certain conditions.

g) The right to withdraw consent – You have the right to freely withdraw consent at any time.

h) The right to data portability – You have the right to request that SiteBox transfer the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, SiteBox has 28 days to respond to you. If you wish to exercise any of these rights please refer to the ‘How to contact us’ section of this policy.

3. What data do we collect?

SiteBox collects the personal data, including but not limited to name, age, email and contact number are required to create a customer account. Collection of this data may be required as part of the services provided by the SiteBox.

Additionally personal data relating to health may be collected as part of certain services to ensure you are safe to undertake that service or when it forms a critical role in the delivery of that service.

4. How do we collect data?

Personal data is directly collected by SiteBox from you when:

a) When you register online for our services.

b) When you register with SiteBox through a customer manager.

c) Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

d) Use or view our website via browser’s cookies.

e) Participate in any SiteBox services.

5. How will we use your data?

SiteBox collects your data se we can:

a) Process and manage your account.

b) Deliver our services to you.

c) Contact you with offers on products and services (subject to authorisation)

d) Use your experience and feedback to update our products and services.

e) Produce statistical reports relating to health and wellbeing. In these circumstances your consent is required, all data will remain anonymous.

SiteBox has partnered itself with numerous companies that we call ‘Experts’. These ‘Experts’ are called upon to improve your health and wellbeing experience. Use of these ‘Experts’ is actioned by customers & not SiteBox & as such your personal data is never shared with these ‘Experts’.

6. How do we store your data?

SiteBox is a registered company within the United Kingdom & as such data is stored within the United Kingdom.

7. How long do we store your data for?

SiteBox will store your data until the retention period has expired. After this time your data will be data in accordance to regulation standards. Full details of data retention periods is detailed in the SiteBox Data Retention Policy.

You have the right to request erasure of your data prior to the retention period being complete.

8. How do we share your data?

SiteBox does not sell or share your data under any circumstances. Information may be provided to agents, contractors, or third parties where it is necessary to complete the service you wish to undertake.

9. Persons Under the Age of 18

The services provided by SiteBox are currently not deemed suitable from under 18’s.

10. Payment Information

All payments made to SiteBox are done so via invoice. SiteBox uses third party payment services complaint with GDPR to manage payments. SiteBox itself does not store payment information.

11. Marketing and Advertising

If you would like to receive marketing & advertising content from SiteBox, then personal data in the form of an email is required. This service is an opt-in service and customers are free to unsubscribe and resubscribe freely.

12. Privacy policies of other websites

The SiteBox website contains links to other websites. The SiteBox Privacy Policy applies only to our website, if you click on a link to another website you should read their privacy policy.

13. Changes to our privacy policy

The SiteBox keeps its privacy under regular review and places updates on this web page. This privacy policy was last updated on 7th April 2021.

14. How to contact us

If you would like contact us about the SiteBox privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: [email protected]

Address: 20-22 Wenlock Road, N1 7GU, London

15. How to contact the appropriate authority

Should you want to report a complaint or if you feel that SiteBox has not addressed your concern in a satisfactory manner, you may contact the Information Commissioners Office.